Your information with www.fommyukstore.com is on a secure and encrypted server.
a) All major credit cards – VISA, VISA Electron, American Express, Delta, MasterCard, Maestro, Switch and Solo.
All orders are confirmed immediately upon placement by e-mail notification, with details of order number, total cost, and taxes (where applicable).
Request for Additional Information
On shipment of the order, you will receive a second email notification listing the details of your package and the shipment method along with a tracking number. Your order status can be checked online at anytime. Once the package is shipped, it can be tracked by visiting www.royalmail.com.
Credit Card Statement
Your Credit Card statement will show money credited to the account of:
Ledson Road, Roundthorn Industrial Estate,
Wythenshawe, Manchester - M23 9GP
Payment Using Credit Card
Fommy.co.uk accepts the following credit cards - VISA, Delta, MasterCard, Maestro, Solo and Switch. In addition, there is no charge for debit card usage on any website owned by Moftware. All credit and debit cards are verified via Protx payment gateway prior to processing order for shipment.
Payment through PayPal
PayPal is an independent agency offering an alternative payment option, for safe online transactions. For online purchases, the customer will be redirected to the PayPal website, where she/he can use this ID. The PayPal site ensures a secure transaction. After the PayPal transaction is complete, the customer will then receive an invoice via e-mail, providing transaction details.
Moftware takes the utmost care in keeping all customer information confidential. All details disclosed in the order process are used solely for the purpose of the specific transaction(s).
With Moftware you have the opportunity of receiving your merchandise via the best of shipping service provider in UK – RoyalMail. You can track your order from the RoyalMail website www.royalmail.com.
1) UK Standard Post Delivery - 3-5 working Days - £1.99 for 1 item.
No Tracking Number will be issued and will be shipped via normal delivery. Usually the goods are delivered by 3-5 working days.
2) UK Recorded Post Delivery 2-5 working Days - £4.99 for 1-3 items.
A signature will be required on receipt of goods. If a delivery is unsuccessful, then a card is left to arrange collection or redelivery. Usually the goods are delivered by 2-5 working days.
European Union Shipping
1) EU Special Post - £9.99.
A signature will be required on receipt of goods. Delivery times can vary within the EU, from 3-7 working days.The service used is International Signed for service by Royal Mail.
Rest of the World Shipping
1) Courier Post - £20.00.
A signature will be required on receipt of goods. Delivery times can vary within the EU, from 5-15 working days.
All orders are trackable on RoyalMail website.
Moftware is not responsible for the cost shipments returned back from shipping company due to inability to deliver when address provided is incorrect or incomplete. Therefore at the time of placing the order please provide, in addition to the correct address, any additional pertinent details such as building name/number and apartment/suite/unit numbers. Shipping fees will be charged again if customer requests order to be reshipped. This policy also applies to any returns/refunds due to the same situation.
Product Returns or Order Cancellation
While all care is taken to ensure appropriate stock levels, all products and services are subject to availability and may be withdrawn at anytime without prior notice. If we do not supply the goods for any reason you will be notified and if we have taken payment, will be refunded in full.
We may part dispatch your order, please note in the delivery note and it is your responsibility to check your consignment and if any incorrect goods are supplied you must notify us within 24 hours of delivery. After this period mistakes cannot be rectified.
In the unlikely event your order is damaged in transit please contact customer care executive within 24 hours of receipt. Please retain the original packaging for returning your order.We will ask you to send us the damaged packaging and promptly replace goods after evaluation of the damage.
If we deliver to a business or home address at your request, you are agreeing that anyone situated at such address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.
We are not responsible for lateness of delivery resulting from the following scenarios: Payment Processing issues, adverse weather conditions, Inaccurate address / email information and industrial action by the courier companies.
If you have not received your order within 7 working days of dispatch email, you must immediately advise our customer care executive of the delay/loss. Royal mail does not consider any goods lost or delayed until after 15 days from the date of posting.
In the event of a decision made to send you a replacement order, you will need to complete a “declaration of non-delivery” of the initial order. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and return by fax or post to the customer services.
We will send replacement order once we have received the signed non-delivery declaration form. If however in exceptional circumstances* we have shipped you a replacement order and we have not received the declaration of non-delivery, then you will become liable for the cost of the initial goods & postage, which will then be charged to the method of payment for your order. Duplicate forms can be requested from our customer care executive. *Based upon the circumstances, and Fommy.co.uk’s sole discretion which is non-negotiable.
YOUR RIGHT TO CANCEL
We do not operate ‘try before you buy’ policy. Postage and packaging charges are non-refundable. Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery (starting the day after the receipt of the goods).
CANCELLATION BEFORE THE ORDER IS SHIPPED
It is only possible to cancel your order if it has not reached the delivery process. Our customer service executive will be able to assist you to cancel your order. Please call 44-0207-078-7589 and provide your order number.
CANCELLATION AFTER YOUR ORDER HAS BEEN SHIPPED OR YOU HAVE RECEIVED THE ORDER
We do not operate ‘try before you buy’ policy. Postage and packaging charges are non-refundable. Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract for the purchase of your order within seven days of delivery.
To cancel an order after you have received it, you must complete the Returns form, the form can be generated buy clicking this link.
You are responsible for returning the items in a re-saleable condition. The item must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods at your cost. Refunds will be for goods only and will not include any carriage costs paid to us. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.
In addition to your statutory rights, if you wish to return goods outside of the 7 day cancellation period, we operate a 28 day faulty returns period.
We do not operate a try before buy policy. Postage and packing costs are non-refundable. All of the products on sale have met our high quality-control standards. However, any goods found to be defective within 28 days will be replaced. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense. If you wish to return goods which are not faulty, we will accept the return providing the goods are in a good clean condition in the original packaging and having not been used. These goods can be exchanged for other products, subject to the difference in costs being incurred. Items returned for a refund, when the goods are not faulty will be charged a handling fee of 15% or £5 whichever is higher.
Replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 5 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
Refunds by credit card are made to the same credit card that was used for the original purchase. Please be aware that it may take up to 30 days for your card to be refunded. The above conditions are in addition to your statutory rights, which are not affected.
Refunds will be for goods only and will not include any carriage costs paid to us. Please ensure that all returns are securely wrapped and packaged. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. We cannot be held responsible for any units that have been damaged in transit.
Bluetooth products are accepted for a refund only if they have never been opened and if you are returning within 30 days from the invoice date. Without exception, there is no refund/exchange available for open box Bluetooth products. This disclaimer also includes all carkits. In addition, we cannot recommend procedures and/or installers for carkits nor can we accept returns for any merchandise that cannot be installed after the package has been opened. It is the responsibility of the customer to work out installation for the carkits purchased through our websites.
In the event that your product may be defective, please contact the manufacturer directly. A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer. Once it has been diagnosed, please ask for a case number and contact our customer service department for a RMA#.
a. Please contact Customer Service Representative at firstname.lastname@example.org.
b. Send your package using a traceable shipping mode to our logistic center:-
Attn: Returns Department
Ledson Road, Roundthorn Industrial Estate,
Wythenshawe,Manchester - M23 9GP UK
c. Ensure you have enclosed the original Return Slip inside the box, along with the products being returned and attach one copy on top of the package/box.
d. Returns not adhering to our terms shall be sent back to the customer at his expense.
You will need your order number and email id. Once the page is filled print a copy, ring up customer care to obtain the authorized RMA number. Write this RMA number, sign the form and enclose in the box along with the original packing slip sent with the order to you. Remember to clearly mention the RMA on the outer packaging of the package. Our return warehouse does not have facility to accept goods without RMA hence if the RMA is not written clearly on the packages chances are that the package will be lost. Please note our return warehouse is not geared to accept and handle packages without RMA clearly written on the package.
The goods must be returned at your cost and in original condition within 7 days of receipt of Authorization Number. Please note that goods returned without their original packaging or incomplete or in any way not in full resalable condition will not be refunded and will be returned to you at your cost.
One of our return team will inspect your goods prior to replacement or authorize refund and we reserve the right to deem the goods as second-hand or open box return, and deduct 15% or £5 whichever is higher should any items not be returned in their entirety or in an AS NEW condition. All software packages and drivers must be returned unopened and unregistered. You will be refunded the value of your order less postage within 30 days of us receiving your goods. Please package any returned items carefully and return them, for your own protection, via a recorded and insured method of carriage such as Royal Mail Special or Recorded Delivery. The carriage costs and insurance are the responsibility of the customer unless the goods were delivered to you in error.
Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.
CONTRACT AND PRICING ERRORS / TECHNICAL ACCURACY AND COMPATIBILITY
We will treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. Our contract with you only begins when we have validated payment and have despatched the goods. Any communication which you receive from us prior to despatch is not to be deemed as acceptance of your order. In the event of any pricing error occurring within a written or verbal quotation, or contained within any fax or e-mail correspondence however received, all these orders shall be deemed void. In these circumstances, you receive a full refund. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices. If due to an error or omission the price published for the goods on our website is wrong we have the right to terminate an order. Should such an error occur we would inform you of the revised price and give you an opportunity to cancel the order. You are advised to obtain the full product specs from the manufacturer’s website.
Moftware assures its customers that all information rendered on any of its websites will be kept confidential and used only for its intended purpose. Private information will not be sold or distributed to any agency, organization, or individual. It will not be used for unlawful purposes as under laws of England and Wales.
Request for Additional Information